Page 1 of 1
How do we get our licence????
Posted:
Wed Jul 19, 2023 10:56 amby zentus
We paid for a licence on 11 July, provided the controller serial numbers....then....nothing.
No response to emails, phone calls, nothing.
We have a machine built waiting to go but we can't use it.
How do we contact these guys and get our licence?
Re: How do we get our licence????
Posted:
Thu Jul 20, 2023 4:55 pmby zentus
Well we got a very polite reply from Balazs asking to confirm our payment, which we did....then nothing again. 10 days we've been waiting with a machine sat idle for a simple email with a licence code.
Is this incompetence or a scam? It has to be one or the other.
We paid by PayPal so at least we'll be able to get the licence fee back if CNCDrive don't send us a licence. If so we'll have to replace our controller, lose the money on that and replace it with an Acorn, Masso or similar.
In all honesty I can't recommend these guys.
Stay away!
Re: How do we get our licence????
Posted:
Thu Jul 20, 2023 7:22 pmby zentus
CNCDrive finally sent the licence through and apologised for the delay.
If you have any problems getting your licence then it maybe worth posting on this forum
Re: How do we get our licence????
Posted:
Thu Jul 20, 2023 9:20 pmby cncdrive
We did not recognise your payment, because it was not on your name thats why the delay, sorry.